Executive mentoring
A thinking partner who has done the job
You don't need another coach with a framework. You need someone who has run a customer org, made the hard calls, and can meet you where you actually are.
The difference
Not coaching. Mentoring.
Coaching asks questions. Mentoring gives answers — from someone who has done the job. I bring 20+ years of operating experience directly into our conversations. You get a thought partner who has sat in your seat, navigated your politics, and built the playbooks you are still trying to find.
Who this is for
Built for VP CS and CCO-level leaders who are past the basics — running a function, owning a number, and trying to figure out how to operate at the level above.
VP Customer Success
Chief Customer Officer
Head of Customer Experience
CS leaders stepping into CCO scope
What we work on
Strategic clarity
Getting clear on what matters, what to deprioritize, and how to communicate your direction with confidence.
Executive presence
How you show up in the room — with your peers, your board, and your team. The gap between good and great is often invisible until someone names it.
Org design & team
Building the structure, the talent, and the operating rhythm that scales with you rather than breaking under pressure.
Navigating up
Managing your CEO relationship, earning board trust, and positioning CS as a revenue driver — not a cost center.
How we work together
Cadence
Bi-weekly 60-minute sessions
Format
Video or phone — your preference
Engagement
3-month minimum, then rolling
Access
Async support between sessions
What to expect
Direct feedback — no diplomatic softening
Frameworks you can use the same week
A thinking partner who knows the terrain
Accountability between sessions
Apply
A small number of spots. A serious commitment.
Mentoring engagements are selective. I work with a small number of leaders at a time to ensure full attention.
Starts with a 30-minute conversation to see if it's a fit.