About Revital
I've spent 20 years inside the customer organization.
Not advising from the outside. Actually doing it — building teams, owning numbers, making hard calls, and figuring out what actually moves the needle in a customer organization.
20+
Years in customer orgs
3
CS depts built from zero
SMB–ENT
Full market spectrum
Background
I have spent my career inside customer organizations — running global support at scale, building CS departments from zero, and leading post-sale operations across SMB and Enterprise, on-prem and SaaS, startup and corporate.
I have owned the full customer motion: support, success, professional services, customer education, and revenue growth. I know what it looks like when it works — and what it looks like when it is held together with goodwill and spreadsheets.
Now I bring that experience to CS leaders who are trying to figure out their next move — whether that is understanding what is actually broken in their org, developing as an executive, or solving a specific problem that needs senior-level attention.
Where I have worked
VP Customer Success
Global SaaS — Enterprise
5 years
Head of Customer Operations
Scale-up — SMB & Mid-market
4 years
Director, Global Support
On-prem → SaaS transition
6 years
CS & Services Leadership
Multiple orgs — full stack
5+ years
What I believe
You cannot fix what you cannot see. Analysis before action, every time.
CS is a revenue function. Not a cost center. Not a support escalation path.
The gap between a good CS org and a great one is almost always leadership — not technology or process.
Direct feedback is a gift. Diplomatic softening helps nobody.
Work together
Ready to have a real conversation?
I work with a small number of clients at a time. Every engagement starts with a real conversation.
No commitment. No pitch. Just a real conversation.